The Team
“The best public-sector innovations are grounded in the realities of how cities actually work.”
We take a multi-disciplinary approach to problem-solving, drawing on diverse professional backgrounds and lived experience to examine challenges from multiple perspectives. By integrating research, design, data, and operational expertise, we translate complex issues into clear, practical improvements that work in real-world city environments.
Through continued participation in the Johns Hopkins Bloomberg Public Innovators Network, we remain connected to leading practices in public-sector performance and service improvement. This involvement allows us to stay current on emerging techniques, exchange insights with peer cities, and draw inspiration from proven improvements being implemented across the country—ensuring our work in Mobile reflects both local needs and national best practices.
2023 Citylab - Washington D.C.
Jayson works as a strategic advisor and partner to city departments, supporting leaders and staff as they navigate complex operational challenges and work toward sustainable service improvements. His role centers on helping teams clarify problems, align around shared goals, and move from complexity to action in ways that strengthen day-to-day operations without disrupting existing authority or expertise.
Trained as an industrial designer, Jayson’s early work focused on human factors, systems, and usability in physical products. He brought this background into public service through the City of Mobile’s Bloomberg-funded Mayor’s Innovation Team, applying design and research methods to complex municipal challenges such as blight reduction, permitting, 311, and parks operations. Over time, his role evolved from hands-on design and facilitation into team leadership and, ultimately, the creation of a permanent internal improvement function for the city.
As MPI is being established, Jayson is focused on shaping it as a delivery-oriented platform rather than a project shop. Drawing on his experience leading OSI, his approach emphasizes systems thinking grounded in day-to-day operations, mixed-methods insight that balances qualitative understanding with performance data, and structured collaboration that builds shared ownership within departments. The goal is not novelty, but follow-through—helping teams clarify problems, make practical improvements, and create a foundation that future team members can build upon.
Jayson has worked closely with executive leadership, department directors, frontline staff, and external partners to support service reform, performance tracking, and cross-department coordination. His work has been recognized through continued involvement with the Johns Hopkins Bloomberg Center for Public Innovation and peer city networks, including ongoing invitations to participate in national convenings, reinforcing a commitment to learning from what works elsewhere while adapting solutions to Mobile’s unique context.
At the core of his work is a simple belief: the strongest improvements happen when people closest to the work are supported with clarity, trust, and the right tools to succeed.
Raul works as a Performance Analyst with Mobile Performance & Improvement (MPI), supporting departments in understanding and improving service performance through clear, reliable data. His role focuses on helping teams define meaningful metrics, identify gaps in data quality, and translate complex information into practical insights that support day-to-day decision-making.
Raul brings a broad background in operational analysis, performance reporting, and organizational support across multi-site and franchise-based environments. Throughout his career, he has worked closely with executives, managers, and frontline teams to improve visibility into operations, strengthen accountability, and support more informed decision-making. His experience spans reporting system development, internal auditing, performance benchmarking, and process improvement—always with a focus on connecting data to real-world outcomes.
Prior to joining the City of Mobile, Raul held leadership roles where he developed enterprise reporting environments, supported strategic planning, and helped organizations better understand how financial and operational performance intersect. His work included building dashboard systems, evaluating performance trends, and creating tools that allowed leadership and staff to see where operations were succeeding and where adjustments were needed.
Raul is known for his ability to make complex information accessible and useful. He works to bridge the gap between technical analysis and everyday operations, helping teams move beyond raw numbers to a clearer understanding of what is happening and what actions to take. Fluent in English and Spanish, he also brings strong communication skills that support collaboration across diverse teams and departments.
At MPI, Raul contributes to building reliable performance tracking, improving data practices, and helping departments use information with greater confidence. His work supports a broader goal of making city services more transparent, consistent, and responsive over time.
Raul’s work is grounded in a simple principle: data is only valuable when it is trusted, clearly understood, and used to guide action.
Currently Interviewing (application period closed)
Map, redesign, and clarify how Public Works services operate. You’ll co-create service blueprints, journey maps, SOPs, and design tools that become the foundation of the city’s improvement framework. Ideal for someone who loves research, facilitation, and turning insights into clear, realistic solutions.
Coordinate and sustain operational improvement work across Public Works. You’ll keep projects moving, support rollout, work directly with supervisors and field staff, and help ensure new processes and tools are adopted in day-to-day operations. The role also supports training and quality assurance in how the city’s work-order system is used. Ideal for someone who enjoys organizing complex work, building trust across teams, and helping good ideas actually stick.
